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Many customers are already living with a virtual Internet brownout. Tier 1 Internet provider Level 3, which provides top-level “backbone” services that reach the entire world, has posted several scary updates on the state of affairs. General counsel Michael Mooney observes that the ISPs are playing a game of chicken by demanding content providers pay them before they build out any further infrastructure. “These ISPs break the Internet by refusing to increase the size of their networks unless their tolls are paid,” Mooney said. Worse, they don’t even use the capacity they have, artificially starving their customers and slowing down the Internet. (Which explains why Game of Thrones is always buffering on your HBO Go, for example.) Level 3 Vice President Mark Taylor provided evidence that five U.S. ISPs (and one European ISP) are refusing to upgrade their infrastructure despite their connection ports being saturated. In other words, these ISPs are intentionally letting their service degrade because they’re cheap, like a city not fixing potholes in its roads.

If your Internet connection and streaming seem to have slowed down over the last year (as mine certainly has), Taylor has an answer: “permanent congestion” that has been in place for “well over a year,” because your ISP “refuses to augment capacity.” These ISPs, according to Taylor, “are deliberately harming the service they deliver to their paying customers. They are not allowing us to fulfill the requests their customers make for content.”

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